Prodem Product Warranty
LIMITED PRODUCT WARRANTY
For PRB Hydraulic Breakers and their associated parts
PRODEM Corporation (hereinafter called “PRODEM”), subject to the WARRANTY LIMITATIONS herein, warrants its products to be free of defects in materials and/or workmanship. If any parts shall fail by reason of poor materials and/or workmanship within a period of twelve (12) months for single-shift operations and six (06) months for multiple-shift operations after the date of delivery of such new products to the first retail purchaser or renter, or within a period eighteen (18) months from the shipping date from PRODEM’s factory, whichever period comes first. PRODEM will, at its option, repair or furnish such part free of charge, which is found upon examination by PRODEM’s authorized service outlet or by PRODEM’s factory under the conditions listed in WARRANTY LIMITATIONS.
Exceptions from warranty: Warranty is limited to replacement of defective parts only. Labor, mileage and travel time, meal, loss time, freight cost, import duty and documentation, and any other expenses incurred by warrantable failure are not covered by warranty.
Sealing parts: Sealing parts such as seals, O-rings, and diaphragm installed in new products are warranted to be free of defects in material and/or workmanship for a period of six (6) months after the date of first usage, or for a period twelve (12) months from the shipping date from PRODEM’s factory, whichever period expires first.
Wear items: Wear items listed herein below are warranted for a period of three (3) months after the date of first usage, or for a period of eighteen (18) months from the shipping date from PRODEM’s factory, whichever period expires first, only if they shall fail by reason of defective material or poor workmanship only, not from normal wear and/or abuse. PRODEM reserves the full right to determine if and to what extent warranty adjustments may be made for failure or performance deficiency of these items.
Wear Items: demolition tool bits, wear bushings such as front bush and chisel bush, retaining pins, rings, plugs, and sleeve, fasteners such as through bolts, side bolts, studs, bolts, nuts and washers, rubber or polyurethane components, wear plates, hoses, etc.
Spare Parts: Spare parts obtained individually are warranted for a period of three (3) months after the date of first usage, or for a period eighteen (18) months from the shipping date from PRODEM’s factory, whichever period expires first.
Repairs: All repair work carried out by a PRODEM authorized service outlet or by PRODEM’s factory are warranted for a period of three (3) months, but this warranty is valid until expiry of the original warranty period for the object of supply.
Alterations & Modifications: No claim will be accepted by PRODEM if the product or part is altered or modified in any way without prior written approval by PRODEM.
Incidental and/or consequential damages: To the fullest extent permitted by applicable law, PRODEM is not responsible for any incidental, consequential or special damages and/or expenses.
Improper Operation and/or Maintenance: Breakage or damages attributable to installation or operation or use not in accordance with PRODEM’s guidelines, operating instructions, and/or procedures, a failure to follow any scheduled maintenance or routine maintenance as outlined in the operation and maintenance are not covered by any warranty.
Rust and/or contamination: Any damages attributable to rust, or contamination of hydraulic fluid are not covered by any warranty.
Operation beyond published capacities: All obligations under this warranty shall be terminated if the product is operated or used beyond its published capacities such as excessive hydraulic pressure and flow, excessive heat, or incorrect hydraulic fluid.
Claim application: PRODEM assumes no liability for warranty claims unless the proper filled out claim form is submitted and received by PRODEM within fifteen (15) days of the date of discovery of the defect or within fifteen (15) days of the date of repair.
Warranty registration: PRODEM assumes no liability for warranty claims if the proper documentation, which proves the delivery of the product to the first retail customer or the products’ first date of usage, is not received by PRODEM before warranty claim being applied.
No other warranty: These limited warranties and the obligations of PRODEM thereunder are in lieu of all other warranties, expressed or implied warranties without limitation including merchantability or fitness for particular purpose.
PRODEM will extend the warranty coverage of the piston, cylinder and back head for an additional 12 months provided for following models if all requirements are satisfied.